Resource Manager

Seattle, WA - Full-Time

About New Engen:

You know when you’re scrolling through your social media feed and come across an eye-catching ad? There's a good chance it was one of ours! New Engen is an integrated marketing agency using always-on, cross channel marketing experimentation to drive business results for our brands – big and small. Our mission is to Elevate Marketing Teams – so why not start with our own? With minimal funding to date, New Engen has six offices nationwide, however, we are currently operating with over 150 virtual "at-home" offices. Want to be a part of the marketing evolution? Join our team.

We are focused on helping our partners achieve massive scale of new customer value across all digital marketing platforms. We are results driven, committed, iterative and transparent. Our teams of expert Marketers, Creative Designers and Analysts help tackle some of the most complex digital marketing challenges.

At New Engen we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and our community. We are committed to equal employment opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability.

The Opportunity:

The Resource Manager is responsible for managing and overseeing the allocations of our most valuable resource: OUR PEOPLE! In order to do this successfully, the individual in this role will act as the liaison between all Agency functions (Sales, Integrated Marketing Services, Operations, and People Team) to create the right teams, with the right skills, to meet our individual client’s needs.

How you’ll make a difference

  • Develop a lean and simplified resourcing process ensuring speed and efficiency in deployment of staff for new business
  • Provide guidance on capacity gaps/needs while ensuring optimal utilization of available staff
  • Monitor utilization statistics and develop appropriate analytics
  • Liaise with team leads to identify causes of over/under utilization and propose solutions
  • Detailed understanding of current and future demand (based on sales pipeline) by function
  • Develop hiring forecasting and budgetary tools to ensure optimized utilization of resources and predictive analysis to ensure the Agency stays ahead of Agency needs
  • Work with client account leads to ensure demand is up to date and fit for purpose
  • Maintain and update resourcing SOPs and ensure compliance to systems and processes
  • Annual stakeholder survey to ensure satisfaction and propose changes to process as required
  • Co-ordinate with client account leads to suggest assignments designed to optimize career development and employee engagement will balancing overall business needs and objectives
  • Provide weekly/month metrics to team, highlighting key issues
  • Resource planning, sourcing and utilization management and make staffing recommendations in concert with Operations and discipline leads.
  • Propose staffing options to client assignment needs that align with skills, professional goals, and/or staffing preferences
  • Advise delivery team on the best way to engage in the resource management processes, and recommend improvements for efficiency
  • Maintain a bench of freelancers and external staffing augmentation partners to help manage demand peaks and ad-hoc expert input
  • Act as lead for identification and staffing strategies for potential client opportunities in collaboration with Sales team


About you

  • Highly collaborative and solution-focused
  • Proven problem-solving skills with attention to detail
  • Customer service mindset, while being able to “push back” on requests that are not feasible or not in the best interest of the business
  • Ability to politely, but firmly, tell people things they don’t want to hear (e.g., certain resource not available)
  • Demonstrated solution orientation and comfort addressing challenges directly and immediately
  • Ability to work both independently under minimal guidance and collaboratively with large teams
  • Ability to work in a fast-paced environment with a high sense of urgency and attention to detail
  • Able to present ideas in a variety of ways depending upon audience and context
  • Excellent active listening skills
  • Ability to learn quickly
  • Proven history of managing sensitive information in a confidential manner
  • Confident and outgoing, with a bias towards action and over communicating

Qualifications

  • 3+ years of general business experience
  • Prior experience with consulting services delivery in a professional services environment would be beneficial
  • Prior experience in a Marketing Agency very beneficial
  • Proven ability to maintain high ethical standards, confidentiality and professionalism in dealing with sensitive issues
  • Proven ability to wear multiple hats and flex with business needs, in a fast-paced, dynamic environment
  • Experience partnering, building trust, and strong working relationships with employees at all levels, including executive leaders
  • Creativity and resourcefulness; ability to solve complex problems independently
  • Previous experience in a fast-paced startup environment preferred

Apply Now